HR : Training and Development
HR : Training and Development | CPD Accredited | 10 CPD Points/Credits
CPD Courses
Summary
- Tutor is available to students
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Overview
Customer Service Training and Development
Advanced Customer Service skills don’t always come naturally. In fact, it can be surprisingly challenging to pick up even the basics. Mastering the art of Customer Service means being able to think from the perspective of those your serve. Anticipate their demands, exceed their expectations and perform with consistent professionalism. It also means being able to work with every Customer type and personality. Contrary to popular belief, employees cannot realistically be expected to develop the highest-level customer service skills independently. Instead, it takes focused training, coaching and support to build a capable Customer Service team.
This Customer Services : Training and Development exclusive tutorial has been designed for business owners, managers, recruiters and anyone working in an HR capacity. Explore the importance of training and development in Customer Service, along with how to identify key goals and objectives. Study effective training and development methods, the importance of building Customer Service into all training activities and the value of investing in higher-quality training programmes.
CPD
Course media
Description
Customer Service Training and Development
Customer Service - Objectives
This Customer Services Training and Development has the following objectives:
- Discuss the importance of training and development for efficient Customer Service delivery.
- Explore various training methods
Customer Service - Programme Content
Topics:
- The Importance of Training and Development in Customer Service
- Identifying Training and Development Objectives
- Training and Development Methods
- Building Customer Service into all Training and Development Activities
Course Benefits:
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Customer Services : Training and Development course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.
Who is this course for?
Customer Service Training and Development Customers
- support staff
- Any Customer Care workers pursuing CPD
- Business owners, managers and supervisors
- Team leaders and supervisors.
- Telesales workers and operators
- Candidates seeking to expand their career opportunities
Requirements
Customer Service Training and Development
No prior knowledge is required to take this course.
*Note: This CPD Unit is offered on special discounted price on REED only and does not include awarding body accreditation charges. At the end of the unit, learner can claim CPD Accredited certificate by paying £35 accreditation fee and postal charges (£9 for UK students, £15 for outside UK).
Career path
Customer Service Training and Development
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.